Case Manager

About This Role

This role is responsible for providing comprehensive case management services, including outreach, intake, needs assessment, direct assistance, and case plan development. The position involves connecting clients with community resources, determining eligibility for various funding partners, and ensuring compliance with agency and funder standards.

Responsibilities

• Conduct client intake interviews to determine eligibility for programs or agency referrals
• Provide case management services to clients, including reviewing intake material for accuracy, assessing client needs, providing direct assistance, developing and ensuring compliance with case plans, acting as a liaison to community resources, providing referrals to appropriate agencies, and arranging for client transportation
• Ensure all clients have access to a case manager through appointments and walk-ins
• Establish first contact within an appropriate timeframe
• Meet with clients weekly or as otherwise determined
• Attempt to meet for discharge planning
• Document client information and progress through HMIS, SIMS by Well Sky, or other required databases
• Record, track, and submit statistical information as scheduled to maintain compliance with DHS, HUD, United Way, FEMA, and The Salvation Army
• Attend monthly Continuum of Care (COC) meetings as directed
• Determine client eligibility
• Act as an advocate for clients when needed
• Maintain all client records ethically and confidentially
• Strive to meet the outcomes of the grant projects
• Attend conferences, seminars, and staff meetings as directed
• Uphold the policies, goals, and mission statement of The Salvation Army in administering programs
• Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available
• Maintain a positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices
• Maintain compliance in The Salvation Army’s “Safe From Harm” Certification
• Successfully satisfy the training requirements associated with the position and as required by The Salvation Army
• Other duties as assigned by the 360 Life Center Director

Requirements

• Bachelor’s degree in social work, sociology, criminal justice, psychology or human service preferred, or significant related experience may be considered in lieu of a degree
• Minimum of three to five years of knowledge and work experience related to Social Services and supporting others through Case Management

Important Details

• Reports to: 360 Life Center Director
• People Manager: No
• FLSA Category: Non-Exempt
• Position works alongside the following funding sources: Supportive Housing Program (IDHS-SHP), Pathway of Hope (POH)

About the Company

At The Salvation Army, the organization is dedicated to “Doing the Most Good” through thousands of officers, soldiers, staff, volunteers, donors, and partners. They work together to holistically meet the physical, emotional, and spiritual needs of vulnerable neighbors through programs designed to combat homelessness and hunger, provide safe spaces for youth, achieve and maintain sobriety, and give hope. The Salvation Army North and Central Illinois Division provides these services to people in need.