Case Manager

About This Role

This case management role supports vulnerable and chronically homeless individuals in the Skid Row neighborhood of Los Angeles, focusing on those with medical, psychiatric, or addiction needs. The Case Manager provides intensive support, connects participants to housing and supportive services, and offers aftercare once housed.

Responsibilities

• Identify, engage, and provide support to program participants in the C3 program living on the streets in the Skid Row neighborhood, targeting clients vulnerable due to medical, psychiatric, or addiction needs
• Work in collaboration with other team members to remove barriers to permanent housing, such as the acquisition of identification, legal aid, benefits assistance, and life skills
• Work collaboratively as a team to identify appropriate services, taking into account each individual
• Provide case management and aftercare/follow-up services to program participants placed in permanent housing
• Report all statistics and updates for reporting purposes
• Provide initial contact, needs assessment, information, education, and referrals to the homeless
• Provide case management, basic services, and advocacy for program participants
• Refer target program participants to appropriate services (e.g., health, mental health, interim housing) and collaborate on care
• Develop effective, trusting relationships with clients that facilitate the provision of services
• Work in collaboration with C3 team members and outside agency staff to connect clients to appropriate services
• Maintain and record accurate electronic records, program participant files, and statistical information
• Attend all case meetings, staff meetings, training, and retreats
• Participate in CES outreach meetings

Requirements

• Bachelor's degree or equivalent experience
• Demonstrated knowledge of and experience with the issues faced by the population served (homelessness, mental illness, substance abuse, medical issues, and domestic violence)
• Willingness to work in a high tolerance Harm Reduction model with clients who have multiple barriers
• Working knowledge of social services agencies in Metro LA (SPA 4) and LA County agencies serving the homeless
• Excellent human relations/communication skills; ability to act professionally regardless of circumstances
• Skilled in non-violent crisis intervention
• Ability to self-motivate and organize time effectively and efficiently
• Computer literate; able to use computerized database system for information management
• Passion for working with the population served
• Ability to work as part of an interdisciplinary team