About This Role
This case manager position provides comprehensive support to veterans and their families who are homeless or at risk of homelessness. The role focuses on improving their quality of life and helping them maintain the highest possible ability to function within the community.
Responsibilities
- Advocate for Veterans and facilitate access to housing assistance, utility assistance, healthcare, transportation, income support, and other community resources and benefits
- Develop and maintain a comprehensive database of community resources and referral partners
- Build collaborative relationships with service providers and coordinate referrals and linkage to services that address identified needs and support housing stability, self-sufficiency, and overall well-being
- Provide intensive, hands-on support and advocacy for Veterans experiencing chronic homelessness who may face significant barriers to self-sufficiency, including limited life skills, behavioral health challenges, or difficulty navigating complex systems
- Assist Veterans with completing housing applications, benefit applications, and other required paperwork
- Accompany and transport participants to appointments, housing viewings, and service provider meetings based on individual needs, abilities, and level of support required
- Conduct home visits and community-based follow-up contacts to monitor housing stability, assess ongoing needs, reinforce progress toward service plan goals, and provide supportive case management services
- Assess the needs, strengths, barriers, and goals of Veterans and their families
- Develop individualized housing and service plans in collaboration with participants
- Establish measurable action steps to address identified needs and provide ongoing case management support to promote housing stability and self-sufficiency
- Regularly review and update housing and service plans to reflect progress, completed objectives, changing circumstances, and emerging needs to ensure services remain aligned with participant goals
- Coordinate, monitor, and document service delivery to ensure progress toward housing and service plan goals, including comprehensive tracking of Veteran activities, referrals, outcomes, and case management interactions
- Conduct and document housing inspections as required
- Assist Veterans in obtaining identification cards, DD214s, birth certificates, Social Security cards, and other essential documents needed to access benefits, healthcare, employment, community resources, and permanent housing
- Coordinate with the Site Supervisor and Financial Assistance Coordinator to facilitate timely payments to landlords, utility providers, and other approved third-party vendors
- Maintain regular communication with Veterans regarding the status of requested assistance, payment approvals, and disbursements, ensuring they remain informed of actions taken and any additional documentation or follow-up required
