Case Management Specialist - Generalist

About This Role

This role involves deploying dedicated professionals across the United States to conduct in-person safety visits, support vulnerable families, and help ensure the well-being of children in their communities. Every interaction is guided by professionalism, compassion, cultural awareness, and a commitment to protecting the dignity of those served. You will be part of a mission-driven organization focused on safety, respectful engagement, quality service, and national impact.

Responsibilities

• Meet all federal and state regulatory guidelines and standards that are applicable to this position
• Maintain a caseload in accordance with agency policies and procedures and licensing and contract standards
• Participate in workshops, seminars, education programs and other activities that promote professional growth and development
• Maintain a minimum number of weekly contacts with children and families
• Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety
• Provide feedback and support to crisis line staff to ensure an appropriate response to crisis calls, families
• Engage and involve children and their sponsors in the casework process
• Document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements
• Participate in weekly case staffing with case managers, case aides and contracted staff in the assigned region
• Work evenings, weekends and holidays as needed or requested by position supervisor
• Implement Compass United safety protocols including evacuating with children and other staff in case of an emergency
• Maintain confidentiality in all areas of the service population and program operations
• Maintain Compass United professional and ethical standards of conduct outlined in Compass United employee handbook including demonstrating respect for agency staff, the service population, and community members and complying with required dress code at all times
• Travel/commute to the office as scheduled
• Coordinate referrals, service planning and documentation of services for assigned caseload
• Act as a liaison with stakeholders, including legal providers and immigration court
• Accept crisis calls and provide support to families in crisis
• Participate in weekly face to face or phone supervision with the supervisor
• Conduct comprehensive assessments, develop treatment plans, and make independent decisions in the field regarding the safety and well-being of assigned children and families