About the role
Carhartt WIP is part of the WIP Trading AG. Our family-owned business group started as a licensee and European distributor of the US workwear manufacturer Carhartt in the early 1990s. Since then, it develops its own collections based on workwear originals.
Carhartt Work In Progress aims to continuously progress and evolve, without ever losing sight of its origins. Over the course of the past three decades, our business has developed organically, along with its customers, the culture that surrounds the brand, and its employees who have helped shape what Carhartt WIP is today.
For our upcoming store in Porto, we are looking for you as Supervisor (m/f/x) .
Your Responsibilities
- Supervise the team to achieve highest possible levels of customer service and performance
- Ensure that the team is dealing with all customer queries in a timely and efficient manner
- Ensure that customer service standards are adhered to and business opportunities are maximised.
- Awareness and supervision of the store presentation, including cleanliness, visual display and merchandising
- Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
- Supervise the team to ensure adherence within the store of all company policies and procedures Maintain open communication within the store and across to other departments
Your Profile
- Retail or service industry experience
- Excellent communication skills
- Ability to work within a team
- Proven selling skills
- Confidence
- Understanding of our customer base and their expectations
- Fluent in Portuguese, English is advantageous
Your Location Porto / Portugal
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