About the role
About the role:
As a Cargo Security Associate, you will support TQL’s internal Sales Teams and carrier base by managing inbound phone and email requests with a focus on issue resolution and customer satisfaction. Responsibilities include managing documentation and compliance requirements such as insurance, set-up forms, permits, and more.
What’s in it for you:
- Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
- Advancement opportunities with structured career paths and mentoring sessions
- Paid training to set you up for success
- Up to $5,000/yr in tuition reimbursement
- Employee referral bonus opportunities
- We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
What you’ll be doing:
- Provide exceptional customer service via phone and email to TQL’s carrier base and internal Sales teams
- Partner with Sales teams to process and approve various requests
- Resolve carrier status issues promptly and professionally
- Coordinate with insurance providers to verify active coverage and required limits
- Accurately document and manage all tasks and interactions in internal systems
What you need:
- A passion for customer service
- The desire to be a part of TQL while contributing to our continued growth
- Hall of fame work ethic with a history of excellent attendance
- Ability to take ownership of responsibilities and see tasks through completion
- Excellent communication skills
Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
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