Caretaker, Building Maintenance, Facility Maintenance

About This Role

This varied, hands-on role involves ensuring occupied sites operate efficiently and safely while delivering an excellent customer experience. You will be the first point of contact for many facilities-related issues, working closely with employees, contractors, and the wider facilities team to maintain high standards across the site. The position suits a proactive individual with strong customer service skills who takes pride in maintaining a safe and welcoming workplace.

Responsibilities

• Manage all incoming and outgoing site post
• Conduct contractor and visitor inductions and maintain accurate records
• Act as a key contact for facilities-related issues, ensuring queries are resolved efficiently
• Liaise with contractors and the wider facilities team to ensure reactive maintenance tasks are completed
• Represent the Facilities Management function on-site and deliver exceptional customer service
• Escalate building or service concerns to the client and management teams when required
• Carry out routine site inspections, identifying and reporting faults or issues
• Perform basic cleaning of kitchen and washroom areas, including replenishing consumables and emptying bins
• Carry out minor repairs and maintenance tasks, including tightening or replacing door handles, catches, and toilet seats, adjusting monitor arms and furniture fittings, and minor fabric and building repairs
• Replace desktop fuses and lamps
• Check power supplies from sockets to workstations
• Inspect and reset distribution board breakers where appropriate
• Isolate water supplies when required
• Unblock toilets, sinks, and urinals
• Tighten waste fittings
• Descale water boilers and related equipment
• Make simple HVAC adjustments
• Assist with routine fire alarm testing
• Complete and update tasks logged through the CAFM system
• Undertake any other reasonable duties within the scope of the role

Requirements

• Strong communication and interpersonal skills
• Basic maintenance knowledge across building fabric, plumbing, and electrical systems
• Good attention to detail and organisational skills
• A positive, flexible, and team-oriented approach

Nice to have:

• Experience in facilities, maintenance, building services, or a similar environment