Career Coach

About This Role

This role empowers young mothers and their families to build brighter futures by providing individualized coaching and support. The Career Coach helps participants maximize training, coaching, and job placement opportunities while addressing barriers to long-term employment and family well-being. This position is a key member of the Workforce Development team.

Responsibilities

• Provide individualized case management and career coaching to young moms
• Conduct assessments and develop personalized career and education plans
• Support participants through all program phases, from training to job retention
• Address barriers to employment and provide crisis intervention as needed
• Facilitate group and one-on-one coaching on career, financial, and family well-being topics
• Collaborate with trainers and staff to enhance participant success and celebrate achievements
• Build and maintain referral networks with community resources
• Maintain accurate records and complete reports in a timely manner
• Participate in professional development and support the New Moms Coaching Model
• Meet one-on-one with participants to update career and education plans and address any barriers
• Facilitate group coaching sessions on financial literacy or parenting skills
• Collaborate with classroom and production trainers to celebrate participant achievements or address performance challenges
• Provide follow-up support for a participant who has recently started a new job
• Document case notes and assessments in the agency database, ensuring records are complete and timely
• Research new community resources or attend a partner meeting to expand referral networks

Requirements

• Bachelor’s degree in a related field preferred; OR High School Diploma/Equivalent + 5 years of related experience required
• Case management or Workforce Development experience preferred
• Familiarity with WIOA or CDBG programs strongly preferred
• Knowledge of social services, education, and community resources
• Strong communication skills, both oral and written
• Proficient in Microsoft systems; experience with database/case management software preferred
• Ability to problem-solve, set priorities, and work collaboratively across teams
• Access to reliable transportation (vehicle or public transit)
• Ability to work evenings and weekends as needed

Benefits

• Medical insurance with generous employer contribution
• Dental and vision insurance
• Flexible Spending Account (FSA)
• Short-term disability, long-term disability, and life insurance – 100% employer-paid