This Career Coach position involves serving, preparing, and placing CalWORKs, General Assistance (GA), and CalFresh recipients into unsubsidized or subsidized employment. The role also includes managing participants under the California Advancing and Innovating Medical (Cal-AIM) Initiative, which provides comprehensive care management for both clinical and non-clinical needs. The coach will work from a Career Pathways Employment and Training (CPET) office in North Oakland, focusing on employer outreach, job seeker recruitment, program orientation, intake assessment, and developing Individual Employment Plans (IEP) through case management, vocational training, job placement, and retention services.
Responsibilities
Establish a positive and trusting rapport with participants, providing motivation, encouragement, and promoting consistent program participation
Assist individual participants with creating an individual and/or family Self-Sufficiency Plan (SSP) based on CalWORKs 2.0 principles
Complete the Online CalWORKs Appraisal Tool (OCAT) for newly enrolled participants as needed, including comprehensive barrier screening and service explanation
Recommend and develop training plans for participants, referring them to appropriate training opportunities
Collect timesheets, employment verification letters, and pay stubs as proof of participants' job placement
Perform necessary post-placement and post-exit follow-ups to ensure participant’s job retention longevity
Lead, coach, and facilitate Welfare-to-Work (WTW) orientation, CalFresh (GA), and job club (JCL) sessions, career assessments, workshops, job search, and interview preparation
Provide one-on-one or small-group counseling
Develop a comprehensive employment portfolio including a master application, résumé, cover letter, thank-you letter, not-offered letter, reference list, CASAS testing, and Individual Employment Plans
Introduce and navigate O*NET Online to help participants identify career interests, education pathways, labor-market alignment, and appropriate job matches
Assess participant needs to determine suitable job interests and employment opportunities
Create a Welfare to Work plan when obtaining employment or enrolling in a vocational education program
Conduct retention follow-ups for 180 days (six months) for Welfare-to-Work (WTW) program participants to monitor progress and provide continued support
Conduct retention follow-ups for 90 days (three months) for CalFresh (GA) program participants to monitor progress and provide continued support
Provide monthly case comments for retention and weekly comments for job club
Track participants’ attendance, input data, update daily log and job activities into the internal database system CalSAWS
Maintain record of new enrollments and navigate the database to access and audit participants’ roster
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Complete other program activities such as orientation, Job Club, and other CPET activities tracking sheets
Provide a variety of Work Experience and Community Service (WEN/CS) Program activities at approved worksites within the assigned region
Understand WEN/CS worksites designed to help CalWORKs participants with limited educational experiences, Limited-English communication abilities, sporadic employment histories, or limited marketable skills to learn new job skills or upgrade current job skills in a non-paid or subsidized paid work position while receiving cash aid assistance
Ensure that all participants in Unpaid Work Experience (UWEN) and Paid Work Experience (PWEN) receive a minimum hourly wage for the hours they work at their assigned worksite and receive a scheduled bi-weekly payroll check
Coordinate an in-person meeting with the participant and worksite supervisor at the host site to discuss the participant’s progress
Monitor worksites to ensure all participants are performing assignments/activities in accordance with the worksite agreements
Attend training and obtain certification as required by the program or agency, and maintain ongoing training to keep certifications up-to-date
Build trust, maintain good relationships, network with partners, and conduct a survey with participants following placement to ensure job stability
Prepare program monthly activity and reports to the CPET Site Supervisor
Be knowledgeable of the agency’s mission, vision, core values, and strategic plan
Join different agency initiatives to improve program and service quality and to help accomplish the agency's strategic plan’s goals and objectives
Perform other duties as assigned by the Site Supervisor or Program Manager
Requirements
Bachelor’s degree or equivalent in social work, psychology, or a related field, AND at least 2-3 years of experience doing similar work preferred OR at least 3-4 years of experience providing case management, employment direct services, and coaching
Bilingual in Spanish is highly desired
Enthusiastic, client-centered, creative, dedicated, organized, and motivated to work with low-income individuals, individuals with multiple barriers to employment, and diverse ethnic and social backgrounds
Ability to work effectively under pressure, adapt to change, and possess strong time management and communication skills
Able to work well independently and also in a team with other staff members
Ability to communicate effectively with Site Supervisor on a regular basis and to groups, including making one-on-one and group presentations as well as facilitating workshops
Understand, explain, and apply complex local, state, and federal regulations, policies, and procedures of WIOA, Refugee, GA, CalFresh, and CalWORKs Welfare-to-Work programs
Working knowledge of effective case management techniques
Must pass a background check
Must have a flexible schedule on some evenings and weekends
Ability to sit and work on the computer; use hands to handle or feel; talk or hear; and move objects up to 25 pounds
Benefits
Comprehensive benefits package including health plan, vision, dental
Paid vacations
Holidays
Sick leave
Employer contributed pension/group life insurance
Important Details
This position is open until filled and may be closed at any time
Application Process
Submit a cover letter and resume
About the Company
Lao Family Community Development, Inc. (LFCD) is a community development non-profit agency established in 1980 in Richmond, Contra Costa County. It has expanded its operations and service footprint to Alameda and Sacramento counties, with its headquarter office in Oakland, CA. LFCD delivers programs and services from 7 locations in 35 languages, providing community development real estate facilities and a diverse array of workforce, education, and human services. The agency directly supports predominantly low-income US-born high-barrier families and individuals, refugees, immigrants, transitional age youth, seniors, and other special populations such as individuals with disabilities.