About This Role
Caring for individuals employed within Goodwill Central Texas is the primary focus of this role, promoting continued employee engagement. The Career Coach identifies long-term goals for employees' education, training, and employment, building relationships and providing resources to remove barriers to professional growth. This position suits a coach who can prioritize core responsibilities while responding to employee crises and facilitating problem-solving sessions.
Responsibilities
- Establish a trusting relationship with employees, maintain frequent and consistent communication, and monitor for successful indicators of employment retention
- Coordinate and work collaboratively within GCT to connect clients with applicable training and services for career growth and development
- Become part of a reliable alliance with business line management to ensure business success and employee engagement
- Observe and evaluate worksite behaviors that could decrease an employee’s likelihood of retention and provide coaching and guidance as necessary
- Support employees in assessing and identifying services needed to support their participation in and achievement of individualized goals
- Identify short and long-term goals as part of each individual career plan, supporting employees on their path towards education, training, and employment goals
- Track and document goal acquisitions and support employees in their transition to next steps according to their individual career plan
- Coordinate with appropriate internal and external resources in delivering services necessary to support employees in maintaining employment stability
- Intervene effectively and ethically in crisis situations, developing applicable interventions and follow-up plans to thoroughly address immediate and future needs while maintaining safety
- Provide coaching in finance areas as needed, which may include: saving and long-term planning techniques, budgeting, banking options/opportunities, credit checks and repair, and problem-solving/decision-making skills
- Maintain complete and accurate records of all employees through ECM and other required client tracking databases, strictly adhering to all data entry requirements set forth by Goodwill
- Adhere to confidentiality protocols related to electronic and paper files and documents
- Complete screening and intake for clients
- Synchronize with the organizational needs for all Goodwill divisions by providing insight and knowledge acquired and obtained in the field
- Highlight organizational growth opportunities or missed areas of support and development for future initiatives within the Employee Services Program
- Other duties as assigned
Requirements
- Bachelor’s degree in Social Work, Psychology, Sociology, Vocational Rehabilitation, Education, Human Services, Counseling, or similar/related field required
