About the role
Job Summary:
The Executive is responsible for connecting with clients via calls to understand their professional background, gather detailed career information, and ensure high-quality profile creation. The role involves strong communication, attention to detail, and coordination with internal teams to deliver an enhanced CV/profile service.
Key Responsibilities:
- Conduct outbound calls with clients to collect detailed career information for the service.
- Understand client experience, achievements, roles, and career goals through structured discussions.
- Capture accurate and complete information required for profile/CV development.
- Coordinate with the Resume Development (ResDev) team to ensure quality output.
- Follow up with clients for additional inputs, clarifications, or approvals.
- Ensure timely completion of assigned cases within defined TAT.
- Maintain proper documentation and update CRM systems regularly.
- Deliver a high level of customer experience and professionalism during interactions.
Required Skills:
- Excellent verbal communication and probing skills.
- Strong listening and comprehension ability.
- Attention to detail and data accuracy.
- Ability to handle professional-level conversations with clients.
- Proficiency in MS Office.
Eligibility Criteria:
- Graduate in any discipline.
- 0–3 years of experience in telecalling, customer service, or recruitment.
- Experience in profile building, CV services, or consulting roles is an advantage.
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