Care Coordinator II

About This Role

This hybrid role supports care management activities and the teams assigned to members, ensuring services are delivered by healthcare providers and partners to achieve continuity of care and member satisfaction. It involves interacting with members through outreach via telephone or home visits, documenting care plans and services, and providing ongoing education.

Responsibilities

• Provide outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate
• Coordinate care activities based on the care plan/service plan and work with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
• Serve as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
• Communicate with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
• May support performing service assessments/screenings for members and documenting the member’s care needs
• Support documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
• Follow standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
• Identify needs and make referrals to Care Manager, community based organizations, and Disease Manager
• Provide education on benefits and resources available
• Perform other duties as assigned
• Comply with all policies and standards

Requirements

• High School diploma or GED
• 1 – 2 years of related experience

Benefits

• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays

About the Company

Centene connects people to the care they need to live healthier lives, taking on meaningful challenges that directly support individuals, families, and communities. The company is committed to improving lives well beyond the workday.