Care Coordinator - Front Desk

About This Role

This fast-paced, multi-tasking role is central to the patient experience, setting the tone for every interaction from the first phone call through every visit. The Care Coordinator is the first voice a patient hears and the first face they see, ensuring an organized, warm, and professional experience. Your ability to stay organized, follow through, and take ownership directly impacts patients and the clinical team.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Requirements

• High School Diploma or GED
• At least one year of experience in a customer-facing or patient-facing role, which could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone, including handling incoming calls with patience and professionalism
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
• No prior medical experience required

Benefits

• Generous paid time off
• Medical, dental, vision, and disability insurance
• 401(K) with a 4% employer match
• Comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette
• Structured onboarding and ongoing support from clinic leadership
• Clear growth pathways; front desk team members have advanced into clinic management, operations, and leadership roles

About the Company

At Confluent Health and its family of affiliated brands, Care Coordinators are central to the patient experience.