Car Sales Dealership - Service Manager

About This Role

This Service Manager role involves leading a team of technicians and service advisors to ensure the smooth operation of the service department and deliver exceptional customer experiences. The position focuses on fostering a customer-centric environment, overseeing daily service operations, and driving loyalty and growth. It suits a candidate with mechanical knowledge, sales expertise, and a passion for customer service.

Responsibilities

• Lead and motivate the service team to achieve high standards of performance, efficiency, and customer satisfaction
• Oversee daily operations of the service department, including scheduling, workflow management, and quality control
• Develop strategies for upselling additional services and maintenance packages to maximize revenue opportunities
• Ensure accurate cash handling, billing, and invoicing procedures are followed consistently
• Maintain strong relationships with customers by providing expert advice, addressing concerns promptly, and ensuring a positive experience
• Monitor technical work quality through inspections and reviews to uphold dealership standards
• Collaborate with parts and sales departments to coordinate service needs and promote vehicle sales through service packages

Requirements

• Proven ability in upselling services and maintenance plans to enhance customer value and dealership revenue
• Solid mechanical knowledge to understand vehicle repairs, diagnostics, and maintenance procedures
• Exceptional customer service skills with a friendly, professional approach that builds trust and loyalty
• Experience with cash handling, invoicing, and financial transactions in a retail or automotive setting
• Strong leadership skills with the ability to motivate teams and manage multiple priorities effectively
• Excellent communication skills for clear interaction with customers, technicians, and management
• Ability to analyze operational data to improve efficiency and customer satisfaction levels
• Driving Licence (required)

Benefits

• On-site parking