About This Role
This in-office role based in Surprise involves driving sustainable financial growth by boosting sales and building lasting customer relationships. As a Call Center Representative/Sales Development Rep, you will be a key contributor to the enterprise-wide sales initiative, nurturing prospects from initial contact to post-sale support.
Responsibilities
- Take ownership of nurturing and cultivating relationships with prospects throughout their entire journey, from initial contact to post-sale support
- Create a well-structured sales funnel through proactive prospecting, ensuring a steady flow of activity and opportunities for the sales team
- Employ various strategies to generate appointments and drive traffic by meeting departmental activity targets utilizing outbound calls, online inquiries, and other lead-generation techniques
- Effectively communicate with prospective customers to understand their needs, answer inquiries, and provide information about RV products and services
- Utilize provided scripts and talking points for both initiating and receiving phone calls
- Proactively make 8-10 outbound calls per hour with the primary objective of scheduling sales appointments
- Utilize the CRM system to record and manage customer information, appointments, calls, and sales interactions
- Maintain accurate and up-to-date data for efficient follow-up and tracking
- Stay up-to-date with all ongoing marketing campaigns and promotions
- Align efforts with marketing initiatives to leverage their impact on lead generation and sales conversion
- Regularly track and analyze personal performance metrics, including appointments scheduled, calls made, sales achieved, and customer engagements
- Be receptive to coaching and work closely with the Sales Development Manager to improve departmental success
- Ensure complete customer satisfaction by helping to proactively manage online reputation through review sites and social media outlets
- Collaborate with sales team to ensure total department symbiosis and ensure a seamless journey from initial contact to sale
Requirements
- Clear and concise written and verbal communication
- Results driven and motivated for sales
- Excellent customer service
- Effectively manages responsibilities with time management to reach goals
- Ability to multi-task while demonstrating strong organizational skills
- Has prior CRM experience and is very computer savvy
- May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Nice to have:
- Previous sales experience
- Bilingual (Spanish Speakers)
- VinSolutions experience
