About This Role
This call center role combines customer service with a strong sales focus, appealing to motivated and dependable representatives who enjoy interacting with people and converting customer conversations into sales. The work involves handling incoming calls, making outbound calls, following up on leads, and assisting customers in selecting suitable products or services.
Responsibilities
- Answer incoming calls promptly and professionally
- Make outbound calls to prospective and existing customers
- Follow up with inquiries, quotes, and sales opportunities
- Identify customer needs, explain available options, answer questions, and close sales
- Handle objections confidently while keeping conversations respectful and helpful
- Process orders, schedule appointments, and confirm customer information as applicable
- Address customer concerns and escalate issues when necessary
- Keep accurate records of calls, customer interactions, and follow-up activity in our system
- Work toward established sales, call activity, and customer service goals
- Coordinate with team members to ensure customers receive timely, accurate service
- Follow company procedures and maintain customer confidentiality
- Arrive on time, work scheduled hours, and remain focused throughout your shift
- Be available for overtime when business needs require additional coverage
Requirements
- Strong verbal communication and active listening skills
- A friendly, professional phone manner and a customer-focused attitude
- Confidence making outbound calls, asking for the sale, and following up
- Motivation to meet goals and earn commission
- Basic computer skills and the ability to learn customer management software
- Strong attention to detail, organization, and follow-through
- The ability to manage multiple tasks in a busy call center
- Patience and sound judgment when handling frustrated customers
- Dependability, teamwork, and a willingness to accept coaching
- Previous sales, call center, or customer service experience preferred
- Microsoft Excel: 3 years (Preferred)
- CSR: 2 years (Required)
- Dispatching: 2 years (Required)
Benefits
- Uncapped commission
- Opportunity for higher base pay based on experience and performance
- Overtime opportunities based on business needs
Important Details
- Schedule: Must be available for scheduled shifts and willing to work overtime as needed
Application Process