Call Center Representative, Inbound Call Center

About This Role

This Call Center Representative position involves assisting customers with product inquiries, helping them find the right parts, verifying account information, and providing post-sales support. The role is suited to a confident, customer-focused, and tech-savvy individual who thrives in a collaborative team environment.

Responsibilities

• Assist customers by providing clear, accurate information about products and services
• Help customers find the right parts using product catalogs and online tools
• Ensure accuracy by verifying customer account information for order correctness
• Deliver post-sales support by responding to questions, processing returns, tracking packages, and resolving customer concerns

Requirements

• Confident communicator with a professional phone presence and good verbal and active listening skills
• Customer-first attitude: friendly, positive, with a service-oriented personality
• Tech-savvy with basic computer knowledge and familiarity with common office software
• Team player with the ability to work well in a supportive, collaborative environment

Nice to have:

• 1 year of customer service or call center experience

Benefits

• Comprehensive three-week paid training program
• Medical, dental, vision, life insurance
• Paid time off
• Paid holidays
• Employee discounts
• Opportunities for growth; the company promotes from within whenever possible

Important Details

• Schedule: Monday – Friday, 8:00 am to 5:00 pm, plus every other Saturday, 10:00 am-3:00 pm
• A background check is required

Application Process

• Confirm ability to reliably commute to the office daily by your start date

About the Company

Classic Industries is a leader in restoration parts and accessories for classic cars and trucks. Based in Huntington Beach, California, the company has proudly served over one million customers through full-color catalogs and an online store for more than four decades.