Call Center Representative

About This Role

This role involves evaluating prospective client inquiries, assessing case viability, and persuading clients to retain the firm's services. The position suits a competitive and motivated individual with strong communication skills who can deliver customized sales strategies.

Responsibilities

• Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard
• Work with the firm’s intake management team to determine viability of potential cases
• Entice clients, relate to them, and encourage them to sign on with the firm
• Deliver customized, targeted sales strategies to ensure monthly goals are met

Requirements

• Minimum of two years’ experience in sales, customer service, or call center
• Strong communication skills, including the ability to be empathetic yet persuasive
• Ability to multi-task and type at least 40 wpm while speaking with potential clients
• Competitive and motivated to surpass set goals

Benefits

• Bonus eligible when targets are met
• Paid time off and paid holidays
• Opportunities for growth and advancement
• Team outings and sponsored events
• Referral bonus program
• Firm-paid Medical HMO with affordable HMO and PPO upgrades
• Low-cost Dental and Vision plans
• Paid Life and AD&D insurance
• 401k
• FSA (Flexible Spending Account)
• EAP (Employee Assistance Program)
• Pet Insurance

Important Details

• Training Schedule: Monday - Friday from 8:30am - 5:30pm (3 weeks)
• Shifts Days: Tuesday - Saturday, Sunday - Thursday, or Thursday - Monday
• Shifts: 12:00pm - 9:00pm, 3:00pm - 12:00am

About the Company

Wilshire Law Firm is an award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. The firm is committed to upholding the highest standards of excellence and justice.