About This Role
This role involves being the first point of contact for clients, delivering outstanding service through phone, email, and chat. You will use your enthusiasm and problem-solving skills to build strong customer relationships, ensuring their needs are met efficiently and professionally. This position provides an opportunity to develop communication expertise while contributing to a positive customer experience.
Responsibilities
- Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills
- Provide initial support and troubleshooting to triage needs and escalate concerns
- Document all interactions accurately using data entry skills within systems
- Perform communication via email or chat to follow up on unresolved issues or provide additional support
- Maintain organizational skills by managing multiple tasks efficiently while adhering to call center protocols and quality standards
Requirements
- Previous call center experience or customer service background preferred, demonstrating familiarity with high-volume environments
- Fluency in conversational / written English language is required
- In-office professionalism, working as part of a larger team, division, and company
- Technical proficiency in using computer systems, call center software, and data entry tools
- Experience with ERP / CSM systems such as Oracle NetSuite a plus
- Proficiency in Microsoft Office applications such as Word and Excel for documentation and reporting purposes highly desired
- Excellent written and verbal communication skills with a focus on clarity, professionalism, and active listening
- Demonstrated ability to handle customer support scenarios with problem-solving aptitude and patience
- Organizational skills to manage time effectively during shifts involving outbound calling or follow-up tasks
Benefits
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Important Details
- Expected hours: 35.0
– 45.0 per week
About the Company
ISS-KY serves as a trusted advisor to many regional and national customers. The company's legacy is built on the golden rule.
