Call Center Representative

About This Role

This role provides initial support for employees, managers, HR teams, and external customers for an Aerospace & Defense client. It involves handling a variety of HR-related inquiries through phone, chat, email, and case management systems in a high-volume shared services environment.

Responsibilities

• Provide Tier 1 support for employees, managers, HR teams, and external customers
• Support a variety of HR-related inquiries through phone, chat, email, and case management systems

Requirements

• High school diploma or equivalent
• 3+ years of related experience
• Experience in a high-volume HR service center or call center environment
• Strong customer service, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office (Outlook, Teams, Excel, and Word)

Nice to have:

• Experience with Workday or ServiceNow

Important Details

• Work format: hybrid