Call Center Representative - CALL CENTER

1. About Our Client:

The organization is a leading non-profit healthcare provider in the Tri-Cities region of Washington, delivering primary and specialty care through a network of hospitals, clinics, and health services. It addresses healthcare access challenges by combining advanced technology with evidence-based, patient-centered care. The organization operates specialized programs including open-heart surgery, interventional cardiology, and a level III Neonatal Intensive Care Unit, serving a wide regional population with comprehensive services.

2. About the Opportunity:

The Call Center Representative role supports clinical operations by managing patient telephone communications, facilitating access to healthcare services, and ensuring efficient information flow within the care team. This position contributes to patient experience by providing timely, accurate assistance and helping maintain the smooth function of the call center.

3. Responsibilities:

• Provide telephone support to clinics by answering patient calls

• Access and utilize the Epic system for patient information

• Create and manage in basket messages

• Perform additional duties as assigned

4. Requirements:

• Minimum of 2 years of customer service experience

• Preferred experience in clerical, medical, or call center/phone environments

5. Pay Range and Compensation Package:

• The pay range will be determined based upon relevant experience and other applicable factors, including potential additional compensation such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses.

6. Benefits & Perks:

• Retirement 401(k) Savings Plan with employer matching

• Health care benefits including medical, dental, and vision insurance

• Life and disability insurance

• Paid parental leave, vacations, holidays, and health-related time off

• Voluntary benefits and well-being resources

Equal Opportunity Statement:

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.