Call Center Representative

About This Role

This role involves being the first point of contact for patients, handling all incoming calls, scheduling appointments, and maintaining patient confidentiality. The position suits a professional with strong communication skills and attention to detail.

Responsibilities

• Answer all incoming phone calls, routing or transferring calls when required
• Schedule and reschedule patient appointments
• Maintain patient confidentiality
• Confirm appointments
• Adhere to company policies and procedures and advance the goals of Skyline Vision Clinic in a manner that embodies the company
• Handle requests from referring providers
• Schedule patients in the patient web portal

Requirements

• Must maintain strong, professional verbal communication skills with external patients and internal customers
• Strong attention to detail
• Ability to type
• Good telephone etiquette
• Must be able to sit for up to 8 hours at a time
• Must be able to lift and carry approximately 25 pounds
• Able to walk up and down stairs
• Able to sit and stand up at various times throughout the day
• High School Diploma / GED

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

About the Company

Skyline Vision Clinic is a growing team in Southern Colorado.