Call Center Representative

About This Role

Working as a Call Center Representative involves obtaining client information, determining eligibility, establishing policies, and informing clients about procedures. This role is ideal for individuals who enjoy interacting with people and providing excellent customer service.

Responsibilities

• Obtain client information by answering telephone calls, interviewing clients, and verifying information
• Determine eligibility by comparing client information to requirements
• Establish policies by entering client information and confirming pricing
• Inform clients by explaining procedures, answering questions, and providing information
• Maintain communication equipment by reporting problems
• Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures
• Update job knowledge by studying new product descriptions and participating in educational opportunities
• Accomplish sales and organization mission by completing related results as needed

Requirements

• Verbal communication skills
• Phone skills
• Listening skills
• Data entry skills
• People skills
• Informing skills
• Customer focus
• Customer service skills
• Attention to detail
• Professionalism
• Multi-tasking skills
• Bilingual (Spanish/English/Haitian Creole)
• Haitian Creole (Required)
• Previous customer service experience, especially in a particular industry, is a plus

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Important Details

• Expected hours: 40.0 per week

About the Company

InterCambio Express, Inc is a rapidly growing company that strives to provide the best customer service.