Call Center Representative

About This Role

This call center role involves guiding homeowners through the roofing sales process entirely over the phone, from initial contact to closing the sale. It suits a competitive and self-motivated individual comfortable with a high volume of outbound calls and a commission-based compensation structure.

Responsibilities

• Contact warm leads who have requested a roofing quote
• Build rapport and establish trust with prospective customers
• Handle objections and guide customers through the sales process
• Present roofing solutions and close sales entirely over the phone
• Make a high volume of outbound calls each day
• Accurately document customer interactions and sales activity
• Utilize company systems and technology to prepare quotes and contracts
• Collaborate with teammates and leadership to improve performance
• Participate in ongoing coaching, training, and script development
• Consistently achieve individual sales and performance goals

Requirements

• Previous in-home sales, call center, or customer-facing experience preferred
• Comfortable making a high volume of outbound calls
• Strong communication and objection-handling skills
• Competitive, self-motivated, and goal-oriented
• Coachable with a willingness to learn and improve
• Comfortable working in a fast-paced sales environment

Benefits

• Uncapped commissions
• Medical, dental, and vision insurance
• Paid training with experienced sales leaders
• 401(k) with a 3% company match
• Ongoing SPIFFs, sales contests, and incentive programs
• Career advancement opportunities within a rapidly growing company

Important Details

• Schedule: evenings and weekends required

Application Process

• Confirm ability to commute daily to the office in Irving, TX
• Confirm comfort with a commission-based sales role with a guaranteed monthly base
• Confirm ability to meet scheduling requirements for evenings and weekends

About the Company

Skyline Roofing Partners is changing the way roofs are sold by providing homeowners with a faster, more convenient buying experience over the phone. The organization combines innovative technology, premium products, and a high-energy sales culture.