Call Center Representative

About This Role

Caring for members over the phone, assisting with financial transactions, and responding to inquiries are the core tasks for the Call Center Representative. This role suits someone with a passion for helping others, a sense of curiosity, and enjoyment in problem-solving and building customer relationships.

Responsibilities

• Assist members over the phone with financial transactions
• Respond to inquiries
• Build relationships with members
• Provide information on account status, balances, and loan details
• Deliver exceptional member service

Requirements

• One year experience in customer service required, preferably in a Call Center environment
• High School Diploma or equivalent required
• Must be bondable
• Employer sponsorship to secure or maintain employment authorization not available

Benefits

• 100% employer paid premiums for medical, dental, vision, and disability for yourself and more than 70% for dependent's premiums
• 401k match dollar for dollar up to 4% – plus an additional discretionary profit share
• Three weeks Paid Time Off (PTO) accrued annually to start, with increases over tenure
• Up to 40 hours of employer paid Work/Life Balance time, awarded annually
• 10 employer paid Federal Holidays every year
• Up to 3% annual salary equivalent annual bonus may be awarded when the Credit Union meets its goals, paid each November
• Up to $50/month gym/lifestyle reimbursement
• Up to $5,000/year Tuition Assistance Program
• Incentives for multilingual speakers
• Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services
• Free and/or discounted banking services and loans
• Employee Charitable Matching Program
• Free ORCA pass

Important Details

• Schedule: Monday – Friday with shifts between 8:00 AM – 6:00 PM and rotating Saturdays 9:00 AM - 1:00 PM, affording a day off during the week
• Work format: In-person at the Tacoma call center, with the ability to combine hybrid in-person and remote work once fully trained

About the Company

Sound Credit Union was founded in 1940 and is one of Washington State’s largest credit unions, with 26 full-service branches located throughout the Puget Sound region. They operate under Guiding Principles of Make a Connection, Be a Champion, and Doing the Right Thing for their members, employees, and community.