About This Role
Being the first voice homeowners hear, this role focuses on sparking interest, overcoming objections, and booking qualified in-home consultations for sales representatives. The position suits a driven, phone-confident appointment setter who will join a remote sales team dedicated to growth.
Responsibilities
- Make a high volume of outbound calls daily to warm and cold leads across assigned territories
- Confidently deliver a scripted opening and adapt the conversation based on homeowner responses
- Handle common objections professionally and persistently without becoming confrontational
- Set qualified appointments for in-home consultations with project consultants
- Confirm and follow up on scheduled appointments to reduce cancellations and no-shows
- Log all call activity, outcomes, and notes accurately in the CRM system
- Participate in local Facebook community groups and neighborhood platforms (Nextdoor, etc.) to generate organic interest and referral leads
- Share promotions, before/after project content, and company updates across social channels on behalf of the brand
- Identify homeowners in online communities who are actively discussing home improvement needs
- Assist in building our online presence by engaging authentically in conversations that create appointment opportunities
Requirements
- 1 - 3 years of outbound phone sales, telemarketing, or appointment setting experience
- Comfortable making 60 - 80+ outbound dials per day in a structured environment
- Strong verbal communication - clear, confident, and personable on the phone
- Coachable and receptive to feedback; willing to learn and continuously improve
- Positive, resilient attitude - you don't let rejection derail your focus
- Comfortable with basic social media platforms (Facebook, Nextdoor) for outreach purposes
- Reliable computer, headset, and high-speed internet connection
- High school diploma or equivalent (Preferred)
- 1 year of cold calling experience (Required)
Nice to have:
- Home improvement or construction industry experience
Benefits
- Bonus opportunity tied to appointment volume and show rate
- Consistent lead flow
- Supportive team with ongoing coaching and skill development
- Stable, growing company with products that homeowners genuinely need
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Important Details