About This Role
This call center representative role supports customers by phone, ensuring their questions and requests are handled clearly and efficiently. The position involves communicating with various customers, providing information, updating records, and resolving routine inquiries, suiting an organized individual who enjoys speaking with people.
Responsibilities
- Answer incoming customer calls and respond to enquiries
- Listen to customer needs and provide relevant information
- Explain services, processes, or account information clearly
- Follow up on customer requests when required
- Help resolve straightforward customer issues
- Escalate enquiries to the appropriate team when additional support is needed
- Update customer information accurately
- Record details of calls and customer requests
- Check account information and available records
- Process routine forms and administrative tasks
- Maintain accurate and organized customer information
- Follow established procedures for different client accounts
- Communicate with internal teams regarding customer requests
- Stay up to date with account information and procedures
- Manage multiple enquiries throughout the working day
- Maintain a professional and helpful approach when communicating with customers
Requirements
- Experience in customer service, retail, hospitality, reception, administration, sales support, or other customer-facing roles
- Communicates clearly and professionally
- Listens carefully and understands customer needs
- Comfortable using computers and basic workplace systems
- Pays attention to detail when recording information
- Can manage routine tasks and customer enquiries independently
- Can remain professional when dealing with different customer situations
Benefits
- 401(k)
- On-the-job training
- Paid time off
- Parental leave
Important Details
- Schedule: Monday–Friday, 9:00am–5:30pm
- Contract: permanent
Application Process
- Submit your current resume for consideration