Call Center Representative

About This Role

This role is for a Call Center Representative who will manage a multi-line phone system, handle high-volume scheduling for various providers and locations, and support administrative tasks. The position requires a candidate who can work in a fast-paced environment and possesses strong communication skills.

Responsibilities

• Take calls in a multi-line phone system
• Manage high volume schedules for numerous providers
• Schedule appointments and procedures for multiple providers and locations
• Effectively dispatch calls to the appropriate personnel
• Take accurate messages with all necessary information and send them to appropriate personnel
• Verify and update patient information
• Verify Referrals and Authorizations
• Process and distribute faxes
• Track cosmetic packages
• Process and log payments for copays and cosmetic procedures/products
• Scan and attach documents
• Perform data entry
• Complete various administrative tasks as required
• Answer phones
• Schedule, confirm, cancel and or reschedule appointments
• Resolve patient questions and direct patients to the proper resources for further assistance with their questions or concerns
• Verify and update patient information including demographics and insurance
• Verify Referrals and Authorizations for services
• Operate computers, phones, photocopiers, scanners, filing cabinets, and fax machines

Requirements

• High School Diploma or GED
• Proficient with verbal and written communication
• Able to work in a fast-paced, high-volume environment
• Excellent multi-tasking skills and flexibility
• Basic computer skills (Microsoft Word, Excel)
• 50 to 80 wpm typing speed
• EMR knowledge
• Compliant with HIPAA and OSHA

Nice to have:

• Experience with EMR (electronic medical records), HIPAA, insurance and referrals
• Spanish speaking preferred

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid holiday
• Vacation leave
• Sick leave

Important Details

• Schedule: Full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:01 p.m.
• Travel: To other office locations as required

Physical Demands

• Largely a sedentary role; however, some scanning is required