Call Center Representative

About This Role

This role as a Call Center Representative involves being the primary point of contact for patients, scheduling appointments, and playing a vital role in patient care interaction. It suits an energetic, charismatic, and customer service-focused individual who can multi-task while maintaining a positive attitude within a dynamic physician practice.

Responsibilities

• Schedule appointments in electronic management software
• Schedule patient referrals in a timely manner
• Enter patient information into Electronic Medical Record
• Answer multiline phone system in a courteous manner
• Verify patient insurance benefits
• Maintain referral source appointments with feedback communication

Requirements

• Strong customer service skills with a focus on patient satisfaction
• Excellent communication and interpersonal skills
• Medical insurance knowledge preferred
• Strong organizational and multitasking skills with a commitment for success
• Knowledgeable of medical terminology and general medical practice operations
• Knowledge of HIPAA regulations and ability to maintain patient confidentiality
• Basic office skills such as typing and operating phones
• High school diploma or equivalent
• At least 2 years of experience working in a medical office required
• At least 1 year of scheduling experience in a medical office desired

Benefits

• Health, dental, vision, disability, and life insurance
• 401(K) with company match
• PTO
• Paid holidays
• Employee perks

Important Details

• Schedule: Monday-Friday

About the Company

OrthoLA is a dynamic physician practice.