Call Center Representative

About This Role

The Call Center Representative works closely with patients and clinical professionals, managing a high volume of incoming calls in a call center environment. The role involves scheduling patient appointments and performing tasks in medical records, utilizing excellent customer service skills and accurate data entry.

Responsibilities

• Effectively triage calls and accurately schedule all new and existing patients with appropriate providers
• Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center
• Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system
• Accurately acquire, confirm and input demographic and insurance information for all patients
• Perform other related duties as assigned

Requirements

• High School diploma or GED is required; an Associate’s degree is highly preferred
• Minimum of one to two years relevant work experience in a high volume medical call center highly preferred
• Compassionate, highly motivated, organized individual
• Electronic appointment scheduling and data entry experience required
• Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills
• Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients
• Bi-lingual in English and Spanish is required

Benefits

• Major medical, dental and vision
• Voluntary benefits (AFLAC plan, STD, LTD & Life Insurance)
• Paid Holidays
• Generous Paid Time Off (PTO)
• Tuition reimbursement

Important Details

• Schedule: Variable 8 hour shifts between 7am-8pm, including weekends as needed
• Physical effort: Minimal
• Must be able to operate computer and telephone continuously
• Travel: District travel as necessary
• Work format: Opportunity to work remotely after successfully completing an initial onsite training period

About the Company

Fair Haven Community Health Care (FHCHC) has been an innovative and vibrant community health center for over 54 years, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, FHCHC is dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. It provides an extensive range of primary and specialty care services, along with evidence-based programs, empowering patients to make informed choices about their health. FHCHC's mission is to enhance the health and social well-being of the communities it serves through equitable, high-quality, and culturally responsive patient-centered care.