Call Center Representative

About This Role

Caring for external applicants by phone and email is the core of this on-site role, guiding them through important background screening processes. This position suits a friendly, professional, and detail-oriented individual who enjoys helping others and thrives in a structured environment.

Responsibilities

• Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information
• Support applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assigned
• Compose professional emails in a quick and efficient manner
• Review and evaluate documentation and information needed for the background screening process
• Communicate with applicants via email and phone regarding their background checks and complete further required research
• Maintain and document detailed notes in system regarding correspondence with applicants

Requirements

• Strong attention to detail
• Must be able to work in a fast paced, inbound/outbound call center environment
• Must be able to achieve and maintain high volume production
• Ability to multitask
• Ability to efficiently operate and navigate a computer and internal software
• Excellent verbal and written communication skills
• Must be proficient in Microsoft Office
• High school diploma or equivalent

Benefits

• Comprehensive suite of benefits
• Environmentally friendly workplace
• Flexible scheduling to assist employees in managing their lives outside of work
• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

Important Details

• Schedule: 9am-5pm or 10am-6pm

Additional Information

• All candidates are subject to a drug test and a background screening

About the Company