Call Center Representative

About This Role

This full-time role involves resolving delinquent accounts through excellent communication and customer service. The Call Center Representative is the first point of contact for the company, handling incoming and outgoing calls, researching accounts, and documenting all actions taken. The position suits a high-energy problem-solver who enjoys helping others and thrives in a fast-paced team environment.

Responsibilities

• Provide superb customer service
• Handle incoming and outgoing calls
• Research accounts to determine contact information for individuals and businesses
• Document all actions taken on accounts utilizing computer-based systems
• Contribute to company-wide goals and ensure individual tasks are completed
• Meet weekly and monthly production objectives

Requirements

• High school diploma or equivalent
• Previous office experience
• Proficiency in Microsoft Office
• Punctual and dependable
• Able to work well in a team environment
• Strong written and verbal communication skills
• Enjoy talking on the phone and understand good phone etiquette
• Attentive to detail
• Organized and able to meet deadlines, work under pressure, and prioritize tasks
• Able to effectively multitask

Nice to have:

• Customer service experience
• Experience in a law office, collections environment, or tax office

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Firm paid life insurance
• Firm paid long-term disability
• Short-term disability
• 401(k) with 6% match
• Generous paid time off (PTO) policy
• Ten paid holidays
• Health Savings Account (HSA) with Firm contribution
• Annual bonus eligibility
• Room for growth

Important Details

• Schedule: Monday - Friday, 8:30 am - 5:00 pm

About the Company

Perdue Brandon Fielder Collins & Mott LLP (PBFCM) is one of the oldest and largest law firms in Texas, focusing on government collection matters. They represent various governmental entities such as school districts, cities, counties, hospital districts, appraisal districts, special districts, courts, and toll road authorities. Their experienced team handles a wide variety of government collection issues, including delinquent tax matters and fine and fee collections. PBFCM offers a professional, yet casual team-based environment where hard work is valued and rewarded, with opportunities for advancement.