Call Center Representative

About This Role

This full-time call center representative serves as the initial point of patient contact, providing exemplary customer service to patients, their families, and other contacts. The role involves timely and accurate processing of patients by answering calls, taking messages, scheduling appointments, and verifying patient information.

Responsibilities

• Answer all incoming calls in a timely manner in a call center setting
• Schedule and reschedule patient appointments
• Respond to customer questions accurately and timely
• Elevate customer concerns to a supervisor in a pleasant, respectful, and courteous manner
• Obtain and verify required information, such as patient demographics, during calls
• Make same-day appointments for all medical, family providers, pediatrics, obstetrics and gynecology, and specialty providers
• Refer to the phone triage list for calls referred to a nurse or provider

Requirements

• Experience working in a call center or customer-support role
• Strong active-listening and verbal-communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively
• Minimum HS Diploma or GED equivalent required

Nice to have:

• Bilingual English/Spanish
• 1 year of call center experience
• Experience in a healthcare setting
• 1 year of customer service experience

Benefits

• Medical, Dental and Vision Insurance for employees working 30 hours or more
• 20 days of Paid Time Off, 8 Paid Holidays, and 2 Floating Days per year
• Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment
• Company paid Life insurance
• Voluntary Term, Whole Life, Accident and Critical Care Insurance
• Complimentary premium Calm Health membership
• Recognition programs
• Monday through Friday schedule (no evenings or weekends)

Important Details

• Schedule: Monday through Friday, no evenings or weekends

Other Conditions

• Candidates are required to pass a drug test, including testing for marijuana, before beginning employment
• Employees must be vaccinated against COVID-19; certain exemptions may apply

About the Company

First Choice Health Centers has been a leading nonprofit human services organization for more than 25 years, breaking down barriers to care and helping individuals and communities live healthier lives.