Call Center Representative

About This Role

This full-time call center role involves answering phone calls and assisting patients and physicians, including scheduling appointments and taking messages. The position is based at the corporate office and suits a self-motivated, people-friendly individual who can work in a fast-paced team environment.

Responsibilities

• Answer phone calls and assist patients and physicians with their needs
• Schedule patient appointments
• Take messages
• Assist the office manager and physician as needed

Requirements

• NextGen/EMR experience is a plus
• Experience in the medical field and knowledge of medical insurance is a plus
• Must be able to work in a fast-paced environment
• Must be able to work as a team

Benefits

• Comprehensive benefits package, including medical and dental coverage

Important Details

• Schedule: Monday - Friday, 40 hours (must be flexible to work between 8am and 8pm CST)

About the Company

ENT and Allergy Associates, LLP is the largest and most comprehensive ear, nose, throat, allergy and audiology practice in the nation, with 60 offices and over 300 physicians. Each clinical location provides a full complement of services, including General Adult and Pediatric ENT, Voice and Swallowing, Facial Plastics and Reconstructive Surgery, Disorders of the Inner Ear and Dizziness, Asthma, Clinical Immunology, Diagnostic Audiology, Hearing Aid dispensing, Sleep and CT Services. ENTA has a clinical alliance with The Mount Sinai Hospital and a partnership with the American Cancer Society. The practice has also expanded its clinical capabilities to include advanced Immunodeficiency trials.