Call Center Representative

About This Role

Caring for homeowners via inbound and outbound calls, scheduling appointments, and ensuring a seamless experience for them is the core of this Inside Sales Center role. This position suits an enthusiastic and goal-driven individual who enjoys helping customers and working in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for homeowners via inbound calls, delivering exceptional service and building trust
• Make outbound calls to warm leads from internal databases (no cold calling) and schedule consultations for the sales team
• Guide homeowners through the scheduling process while providing a professional and welcoming experience on every call
• Maintain accurate and up-to-date customer interactions in the CRM system
• Coordinate closely with the sales team to ensure accurate calendar placement and a smooth customer handoff
• Assist with special projects and tasks as assigned by leadership

Requirements

• Minimum of 1 year in customer service, call center, or sales preferred
• Fluent in English, with clear, professional verbal communication skills and strong phone etiquette
• Motivated to meet performance goals and receptive to coaching and feedback
• Basic computer proficiency, comfort navigating multiple screens, and the ability to quickly learn internal systems
• High attention to detail and the ability to multitask in a fast-paced environment
• Ability to reliably commute to and from the Tualatin office
• Must be available to work at least one weekend day (Saturday or Sunday)

Nice to have:

• Bilingual Spanish skills

Benefits

• Performance-based bonuses paid with each paycheck
• Medical, dental and vision coverage, with HSA and FSA options and an employer HSA contribution
• Additional voluntary benefits including life insurance, long-term disability and supplemental health plans
• 401(k) with 4% company match
• Paid time off and paid holidays
• Structured two-week training program and ongoing coaching
• Opportunities for career growth within the company

Important Details

• Schedule: Full-time, 40 hours per week, with flexibility to work mornings or evenings
• Work environment: On-site, in a dynamic office/call center setting with moderate noise level
• Activity: Approximately 90% of time spent sitting at a desk, using a computer and phone

About the Company

Renewal by Andersen is the full-service window-replacement division of the Andersen Corporation, with over 100 locations across North America. The company is backed by 120+ years of Andersen craftsmanship and is committed to creating exceptional experiences for homeowners while delivering premium window and door replacement solutions.