Call Center Representative

About This Role

Being a Call Center Representative involves providing professional, courteous, and efficient telephone service to patients and connecting callers to the appropriate department, provider, or resource. This role focuses on delivering quality patient care.

Responsibilities

• Greet callers, determine the purpose of their call, and accurately direct or transfer calls to the appropriate department, provider, or staff member
• Provide general information regarding departments, location, hours of operation, and other frequently requested information
• Schedule appointments for department and providers
• Provide information to referring providers and patients
• Respond to patient inquiries received via the patient portal and enter and update patient information as needed
• Maintain confidentiality and protect patient information in accordance with HIPAA and organizational policies
• Remain knowledgeable of organizational departments, services, providers, and frequently requested information

Requirements

• Proficiency (or ability to become proficient) in EMR and related computer systems
• Strong commitment to patient care and teamwork
• Excellent communication skills, professionalism, reliability, and maintaining confidentiality
• Thorough understanding of safety regulations and best practices

Nice to have:

• Experience in a medical office and knowledge of medical terminology

Benefits

• Comprehensive benefits
• No nights or weekends
• Paid holidays and a generous paid time off program
• Supportive, team-oriented work environment focused on quality and compassion in patient care

Application Process

• Complete the application in its entirety for further consideration, including the Work Experience and Education sections after clicking submit
• Resume may also be uploaded
• Pre-employment drug screen and background check required

About the Company

At Physicians' Clinic of Iowa, the focus is on delivering quality patient care.