Call Center Representative

About This Role

This on-site role involves interacting with potential customers interested in high-quality impact windows and doors, offering excellent customer service, and ensuring inquiries are addressed promptly and effectively. The Call Center Representative joins a leading team in the home improvement industry.

Responsibilities

• Answer outbound calls from prospective customers with a positive attitude and actively listen to their needs
• Provide detailed information regarding products, services, and installation processes
• Utilize a CRM system to document customer interactions and track leads
• Schedule appointments for estimates and consultations while maintaining a high level of customer satisfaction
• Assist with customer follow-ups to ensure they have all necessary information and support
• Collaborate with team members to improve processes and customer interactions

Requirements

• Eligible to work in the United States

Nice to have:

• Prior experience in outbound calling, telesales, vacation sales, timeshares, or appointment setting
• Experience using a CRM platform
• Comfortable working with call scripts and call-tracking software

Benefits

• Paid training and growth opportunities
• Fun, energetic, supportive team culture
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off

Important Details

• Uncapped bonuses
• Earn up to $55 per demo completed

About the Company

Florida Window & Door specializes in the installation of high-quality impact windows and doors.