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Call Center Representative at Bluffton Builders - JobAssist
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Home›Jobs›IT & Software›Call Center Representative

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Call Center Representative

Bluffton Builders

RemoteFull timeMid level$37,000-$52,000Posted today
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About the role

About This Role

Being the helpful voice of the company and guiding customers through their shower remodeling journey, from their first call to their final decision, is the core of this role. It suits an enthusiastic and customer-focused representative who enjoys connecting with people and making a real impact.

Responsibilities

  • Handle inbound and outbound customer calls in a professional and courteous manner
  • Educate prospective customers on products and remodeling services
  • Schedule in-home consultations and appointments for the sales team
  • Follow up with leads and maintain accurate records in the CRM System
  • Meet and exceed daily and weekly call volume and appointment-setting goals
  • Address customer inquiries, concerns, and objections with confidence and empathy
  • Collaborate with team members to ensure a seamless customer experience

Requirements

  • Clear, professional communication, speaking clearly, listening actively, and adjusting tone to the caller, staying calm and courteous even with a frustrated customer
  • Ability to explain information simply and confirm that the caller understood
  • Problem-solving and issue resolution, working out what the customer needs, using available tools and knowledge base to fix issues on the first call when possible, and knowing when and how to escalate
  • Reliability and meeting performance standards, showing up on time for scheduled shifts, following call scripts and compliance procedures, and meeting targets such as call handling time, quality scores, and customer satisfaction
  • Ability to keep accurate notes in the system after every call

Benefits

  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off

About the Company

Bluffton Builders is a second-generation, family-owned design-build remodeling company with over a decade of trusted work in the Lowcountry. Their one-day bath division, an authorized BathWraps by Jacuzzi dealer, focuses on providing durable, beautiful shower systems that install quickly. The company has received multiple HHAHBA Lighthouse Awards and operates with integrity, transparency, and pride in its work.

Job details

Workplace

Remote

Employment

Full time

Seniority

Mid level

Headquarters

Bluffton, SC

Salary

$37,000-$52,000

Posted

Posted today

About company

Headquarters

Bluffton, SC

Open jobs

3

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Bluffton Builders