Call Center Representative

About This Role

Connecting with potential customers who have already shown interest in the company's products is the core of this role. You will reach out to warm leads to discuss window and door solutions and schedule sales appointments for the expert team, helping drive revenue and contribute to business growth.

Responsibilities

• Contact warm leads via phone (no cold calling) to discuss window and door solutions
• Effectively communicate the benefits of products and services to potential customers
• Schedule appointments for the sales team to meet with customers, ensuring a smooth handoff
• Maintain a high level of professionalism and enthusiasm while speaking with potential customers
• Track interactions and maintain accurate records of leads, appointments, and customer notes in the CRM system
• Work closely with the sales team to ensure a seamless customer experience
• Meet and exceed individual and team appointment-setting goals

Requirements

• Previous experience in an inside sales, call center, or customer service role preferred
• Excellent communication skills, both verbal and written
• Strong phone etiquette and ability to engage potential customers in a friendly, professional manner
• Motivated and goal-oriented with a passion for helping others
• Comfortable working in a fast-paced environment
• Ability to learn quickly and adapt to new systems and processes

Nice to have:

• Experience with CRM software

Benefits

• Comprehensive training
• Friendly, supportive team environment
• Opportunities for growth and advancement within the company
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Bonus opportunities
• Performance bonus

Important Details

• Shift: 8 hour shift