Call Center Representative

About This Role

This inbound contact center role involves providing technical and emergency damage prevention services for 811 centers nationwide. You will assist contractors, homeowners, and utility companies with underground utility locate requests using various problem-solving techniques.

Responsibilities

• Assist contractors, homeowners, and utility companies in fulfilling underground utility locate requests
• Utilize information collection, clarification, data analysis, research, and validation for problem-solving
• Work some overtime, some Saturdays, and holidays
• Read digital maps
• Provide outstanding customer service

Requirements

• Interest in maintaining public safety
• Detail-oriented with the ability to think analytically
• Ability to multi-task
• Excellent written and oral communication skills
• Willingness to work independently
• Type a minimum of 30 words per minute
• Excellent attendance and punctuality
• Located within 30 minutes of Jefferson City, MO

Benefits

• Competitive benefits package
• Ability to work from home after completing training
• Flexible scheduling
• Flex time
• Team-oriented environment
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Important Details

• Work format: hybrid remote

Application Process

• Complete a criminal background check

About the Company

One Call Concepts provides technical and emergency damage prevention services for 811 centers across the country.