Call Center Representative

About This Role

The Call Center and Research Representative performs direct phone outreach, builds directories, and verifies data for high schools and colleges. This role suits an energetic individual with excellent phone etiquette and meticulous attention to detail.

Responsibilities

• Perform outbound calling to high schools and colleges
• Contact ASB / Student Activities Directors, Band Directors, Cheer Coaches, Senior Class Advisors, Black Student Union / BSU Advisors, and Athletic Directors at high schools in strict order of priority
• Contact Student Government (SGA) executive boards, Panhellenic/Greek leadership, and major club heads at colleges and universities
• Collect officer details, direct contacts, and meeting schedules
• Log 5 core data points for every contact: Full Name, Official Email, Phone Extension, Best Time to Call, and Clear Call Notes (conversation details and follow-up status)
• Use Google and AI tools to locate contact information quickly
• Manually cross-check and phone-verify all information (100% Verification Rule)

Requirements

• Outbound calling, call center, or phone research experience
• Flawless phone etiquette
• Clear written communication skills
• Meticulous attention to detail (capturing exact spellings, phone extensions, and meeting schedules)

Benefits

• Work from home

Important Details

• Schedule: Monday – Thursday (Fridays off), 4–5 hours daily
• Expected hours: No less than 25.0 per week

About the Company

CLASSCFIED is a marketing and production company established in 2006. It is celebrating its 20th Anniversary Season.