About This Role
This call center representative role involves handling multiple phone calls, responding efficiently and professionally, and performing patient care coordination duties within an Orthopaedic Surgery practice. The position is primarily based in Queens, with occasional travel to Manhattan or Brooklyn offices for backup.
Responsibilities
- Handle multiple phone calls using established scripts, protocols, and service processes
- Respond to each call in an efficient, effective, and professional manner
- Schedule patient appointments
- Check patients in
- Collect payments
- Set up appointments for MRIs
- Scan and print documents
- Verify insurances
- Maintain patient records
- Greet patients politely and professionally immediately upon arrival
- Update patient records to ensure accurate information: contact information, insurance, medical history, etc. as required
- Perform patient registration and collection of co-insurance and co-payments
- Perform EMR software data entry
- Relay important information regarding appointments, financials, and follow-up to patients
- Ask and record source of referral for all new patients
- Maintain cleanliness of work space and waiting room area
Requirements
- High School Diploma or equivalent
- Minimum 2 years experience preferred
- Strong customer service skills with ability to multi-task
- Ability to complete documentation promptly and accurately
- Ability to use sound judgment; possess a calm disposition and the ability to work easily with others
- Familiar with Criterions EMR or similar EMR/EHR platforms
- High school or equivalent (Required)
- Medical Front Desk experience: 1 year (Preferred)
Nice to have:
- Orthopedic specialty experience
- English/Spanish bilingual
- Able to drive
Benefits
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Important Details
- Schedule: Monday to Friday
- Locations: Queens office; may require travel to Manhattan or Brooklyn offices as needed
About the Company
We participate in E-Verify and provide the federal government with your I-9 Form information to confirm that you are authorized to work in the United States.