Call Center Operator/Temporary Worker

Job Status:

OPEN

Job Description:

To work with parents, campuses, and transportation personnel on day to day operations. This will include responding to telephone calls, looking up student information, and reading electronic maps.

Duties and Responsibilities:

• Answer incoming calls and provide assistance as needed.
• Handle questions and requests that fall within level of responsibility.
• Access automated Transportation routes and reports to provide route information as appropriate.
• Assist in checking routes for various reasons such as time schedules, mileage, road conditions, new addresses, etc.
• Assist in radio dispatching to bus drivers.
• Efficiently and effectively maintain a call log for each call received.
• Maintain excellent attendance.
• Maintain confidentiality of information.
• Other duties as assigned.

Experience:

• None

Qualifications:

Education/Certification:

• High School Diploma or GED

Special Knowledge/Skills:

• Ability to communicate effectively with others in a patient and cooperative manner
• Ability to communicate professionally on radio
• Working knowledge of Microsoft Windows
• Able to communicate and work with bus drivers/monitors on routing needs
• Ability to learn CISD programs (Routing Software, GPS, View It, Zonar, etc)
• Must have excellent phone etiquette
• Must have a positive attitude with the ability to work as a team player

Maintain emotional control under stress. Occasional prolonged and irregular hours. Ability to read, communicate verbally, understand verbal and written directions, and work with minimal supervision. Frequent sitting, phone use, and working in crowded spaces.

Apply To:

Additionally, once you've logged into your WinOcular application, upload your current resume and letter of interest and ensure your application is updated. Current employees must apply using the internal system.