Call Center Operator

About This Role

Working in a leading dermatology, medical aesthetics, and trichology clinic, the Call Center Operator will provide professional and warm patient service. This role suits an enthusiastic individual with a positive attitude and a service vocation, who thrives in a growing, multidisciplinary team dedicated to excellence and human care.

Responsibilities

• Answer incoming patient calls professionally, warmly, and cordially
• Manage and confirm medical appointments
• Register patient data in the system
• Modify, cancel, and reschedule appointments according to availability
• Make outgoing calls for confirmations, reminders, and treatment follow-ups
• Contact interested individuals (leads) to provide treatment information, resolve initial doubts, and schedule first appointments

Requirements

• At least 1 year of previous experience in telephone service, reception, call center, or patient care
• Previous experience in clinics, medical centers, hospitals, or the healthcare sector is highly valued
• Good level of oral and written communication in Spanish
• Fluent handling of computer tools
• Knowledge of appointment management programs or healthcare software, especially Ofimedic, is valued
• Intermediate English level
• Availability to work rotating shifts

Benefits

• Permanent full-time contract with conditions adapted to professional development
• Great work environment with a committed team where a good work climate is a priority
• Continuous training in clinical processes and digital tools
• Exciting project where attitude and involvement make a difference

About the Company

CanariasDerma is a leading clinic in dermatology, medical aesthetics, and trichology, located in Las Palmas de Gran Canaria. It is a multidisciplinary team committed to excellence, innovation, and human treatment, focused on caring for the health of patients' skin and hair with closeness, ethics, and professionalism.