Call Center

About This Role

Caring for new and existing patients is the core of this call center role, handling inquiries, scheduling, and data entry into the electronic health records system. This position suits a highly motivated and customer-focused representative who can provide exceptional service and support.

Responsibilities

• Be the first point of contact for new and existing patients, including patient inquiries, scheduling, and rescheduling
• Perform patient intake and data entry into the electronic health records (EHR) system
• Answer all incoming calls and direct them to appropriate departments
• Make reminder appointment calls
• Handle office voicemails and emails
• Manage intra-office communication via ASANA
• Make outbound calls to follow up with customers and resolve any issues they may have
• Respond to customer inquiries via email and chat
• Maintain accurate records of customer interactions and transactions
• Identify and escalate priority issues to the appropriate team member
• Meet and exceed individual and team performance goals

Requirements

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Strong problem-solving skills and ability to think on your feet
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office and other computer applications
• Ability to work flexible hours, including evenings and weekends

Nice to have:

• Previous call center or customer service experience