Call Center CSO - Telephone Operator Election Support

About This Role

This role involves assisting voters and members of the public with telephone voting registrations and election-related enquiries as a Telephone Operator. It is an opportunity to contribute to an important election support project by delivering accurate information and professional customer service.

Responsibilities

• Handle inbound calls from voters and members of the public
• Assist with telephone voting registrations and election-related enquiries
• Follow approved scripts to provide accurate and consistent information
• Accurately enter and update information within computer systems
• Deliver professional, courteous and customer-focused service
• Follow established procedures when handling calls and enquiries

Requirements

• Strong verbal communication and computer skills
• A professional and customer-focused approach
• The ability to follow scripts, procedures and instructions accurately
• Confidence handling inbound calls and responding to enquiries
• Strong attention to detail when entering and updating information
• The ability to work full-time hours in a fast-paced environment
• Be available to work full-time hours
• Be available for rostered shifts between 9:00am and 5:00pm, Monday to Friday
• Be available to commence work on 5 November
• Be willing to complete a National Police Check
• Be comfortable completing a Political Activities Disclosure
• Be able to work onsite in West Melbourne, a short tram ride from Southern Cross Station

Benefits

• Opportunity to contribute to an election support project
• Work alongside a dedicated election support team
• Gain experience in customer service and election-related operations
• Support from HOBAN throughout the recruitment process

Important Details

• Start Date: 5 November
• Schedule: Rostered shifts Monday to Friday, between 9:00am and 5:00pm

Application Process

• Complete the pre-screening questions

About the Company

HOBAN encourages applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.