Call Center Agent

About This Role

As a Call Center Agent at Hanscom Federal Credit Union, you will be part of a dynamic team dedicated to providing exceptional service to our members. This role is ideal for detail-oriented individuals who excel in building relationships and delivering high-quality support.

Responsibilities

• Meet incoming member contact metrics and standards with high quality and consistent service established by the company.
• Ensure personal operations (member identity verification, transaction processing, assigned member document processing, etc.) are conducted in alignment with operational compliance standards.
• Take ownership of member concerns and resolve member issues at first point of contact.
• Achieve personal performance productivity targets.
• Understand all member support functions including account maintenance, remote loan application processing, and transaction processing.
• Identify beneficial products and services for members and provide them with relevant information.
• Learn, adapt, and navigate new innovative technologies.
• Perform other duties as assigned.

Requirements

• 1-2 years of similar or related experience, including preparatory experience.
• A high school degree or equivalent.
• Must be able to bend, sit, and stand to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
• Capable of climbing/descending stairs in an emergency situation.
• Proficient in operating routine office equipment including computers, telephones, copiers, facsimiles, and calculators.
• Able to perform work on a computer for an average of 6-8 hours per day when necessary.
• Must have regular, reliable, and timely attendance.

Benefits

• Annual bonus program.
• Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
• Flexible hybrid work schedule environment.
• Commitment to fostering career growth and development.

Important Details

• Application deadline: Not specified.

Application Process

• Submit your application through the designated platform.

About the Company

Hanscom Federal Credit Union is committed to a members-first approach, prioritizing integrity, teamwork, innovation, and empathy in all its operations. The organization focuses on delivering exceptional service and fostering a supportive work environment.