Call Center Agent

About This Role

This role as an International Call Center Agent at Intrum Customer Services Athens involves working in the Front Office department, providing high-end customer service. It suits a service-oriented individual with strong communication skills who can support customers via telephone, chat, and email.

Responsibilities

• Operate via telephone/chat/email to support customers
• Maintain system notes, ensuring records of calls are complete, accurate, and professional
• Ensure the integrity, accuracy, and confidentiality of all information obtained
• Elaborate standard operating policies and procedures, ensuring that they are properly updated and followed

Requirements

• Experience in customer service
• Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
• Service oriented and problem solving mindset
• Ability to work both independently and as a member of a team

Nice to have:

• Native oral & written skills in one or more of the following languages:
• German
• French
• Italian
• English
• Flemish
• Swedish
• Norwegian
• Danish
• Spanish
• Portuguese
• Turkish

Benefits

• Supportive work environment
• Rich training & development activity
• Exciting career opportunities and a solid internal career path

Application Process

• Send your English CV and a cover letter

About the Company

Intrum is the industry-leading provider of credit management services across 20 markets in Europe. It helps companies get paid and supports people with their late payments, playing a critical role in society at large. Intrum has circa 10,000 dedicated professionals who serve around 80,000 companies across Europe.