About This Role
This call center role serves as the initial point of contact for patients, managing incoming calls and scheduling appointments. It suits an enthusiastic and professional individual who is passionate about patient care and works well within a medical team.
Responsibilities
- Serve as the first point of contact for patients by answering and managing incoming telephone calls in an enthusiastic, courteous, and professional manner
- Schedule patient appointments
- Accurately enter all required information into the computer system
- Direct calls to the appropriate personnel as needed
- Work closely with referring physician offices and internal staff to ensure patient needs are addressed promptly and efficiently
- Gather and enter insurance and demographic information
- Assist with rescheduling or canceling appointments
- Support callers with any follow-up needs
Requirements
- High school diploma or equivalent
- Two years minimum experience in customer service
- Strong communication and customer service skills; ability to interact professionally with patients, staff, physicians, and leadership
- Excellent computer and data entry capabilities
- Ability to work independently as well as collaboratively in a team environment
- Professional, friendly, and patient-focused demeanor
- Strong organizational skills and attention to detail in a fast-paced setting
- Ability to remain calm and effective under pressure
- Confident decision-making and problem-solving skills
- Comfortable managing multiple tasks at once
- Empathy and understanding of patient needs
- Alignment with the mission and values of Illinois Eye Center (IEC)
Nice to have:
- Call Center or Patient Scheduling experience
- Knowledge of insurance plans
Benefits
- Paid time off
- Paid holidays
- Insurance: health, dental, group term life, and short-term disability
- Uniform allowance
- Jury duty pay
- Traditional and Roth 401k with match
- Profit sharing contribution
- Awards program
- Continued education and advanced training opportunities
- Employee discounts
Important Details
- Schedule: 40 hours per week; work hours are between 7 am and 5:00 pm, dependent on position and patient needs; some positions may work on a Saturday rotation with hours between 7 am and 12 pm
