Calibration Customer Service Representative
Balise Motor Sales
About the role
Customer Service Representative – Automotive Calibration Company
We are seeking a motivated and detail-oriented Customer Service Representative to join our team at Expert Calibration, a leader in automotive calibration services. The ideal candidate will deliver exceptional customer support, effectively manage client inquiries, and ensure seamless service coordination. A strong aptitude for computer systems and excellent communication skills are essential for this role.
Key Responsibilities:
Customer Interaction
- Provide professional and courteous assistance to customers via phone, email, and in-person.
- Address customer inquiries regarding services, appointments, and pricing.
- Resolve customer complaints and escalate issues when necessary.
Scheduling and Coordination
- Schedule calibration appointments and follow up on service timelines.
- Coordinate with technicians and service departments to ensure efficient operations.
Administrative Tasks
- Maintain accurate customer records in the company database.
- Process invoices, payments, and service orders.
- Prepare and distribute customer reports and service updates.
Technical Knowledge and Support
- Utilize computer software to log and manage calibration requests.
- Learn and explain basic calibration processes to customers when needed.
- Stay updated on new technologies and services offered by the company.
Team Collaboration
- Work closely with technicians, management, and other staff to ensure customer satisfaction.
- Participate in team meetings and contribute to improving processes.
Benefits:
- Competitive salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and growth.
Working Conditions:
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This role is primarily office-based but may involve occasional interaction with technicians in the service area.
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Education: High school diploma or equivalent; additional education or certification is a plus.
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Experience: Previous experience in customer service or the automotive industry is preferred.
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Technical Skills: Proficient in Microsoft Office Suite, CRM systems, and other relevant software.
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Communication: Excellent verbal and written communication skills.
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Organization: Strong attention to detail with the ability to multitask in a fast-paced environment.
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Problem-Solving: Demonstrated ability to handle customer concerns effectively and professionally.
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